Question 1

Can I make an individual order in your shop?

Accepted Answer

Sure, you can do it. Write on us using Contact us. Describe what item you need and we discuss on it.

Question 2

How should I care for natural textiles, leather and armor?

Accepted Answer

You can read about it in the article here.

Question 3

Is international shipping fully insured and tracking?

Accepted Answer

We insure all the items if customer country accept evaluated parcels. After sending you get a tracking number and can watch for parcel on services like a postal Ninja.

Question 4

What countries you ship your items to?

Accepted Answer

We send our stuff to all countries excepting Russian Federation, Belarus, Iran, China, North Korea and India.

Question 5

What taxes and fees should I pay?

Accepted Answer

Pay your attention: a value of insuring equals to total amount of goods. This influences on taxes and fees what you should to pay before receiving of the parcel. Usually it's 20-26% from total amount and depends on your country. For USA a custom duty on goods is 10% from total amount and usually it's added to a shipping cost.

Question 6

When will you connect with me about my order?

Accepted Answer

Usually we connect with a customer during 1-2 business days (check "Spam" also). If it's not happened you should contact us on our site.

Frequently Asked Questions

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